Privacy Policy — A1 Heating & Air Conditioning

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and service address when you submit our contact form, request a quote, or schedule a service appointment.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our Site.
• Communications: Any messages, questions, or feedback you send us directly via our contact form or email.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide HVAC service estimates or appointments
• Send service confirmations, reminders, and follow-up communications
• Improve our website, services, and customer experience
• Analyze website traffic and usage patterns
• Comply with applicable legal obligations
• Prevent fraud and ensure the security of our Site

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site. We display a cookie consent notice on your first visit — analytics and tracking scripts are only loaded after you provide consent.

4. Third-Party Services

We may use third-party services that collect or process data on our behalf, including:

• Google Analytics: For website traffic analysis. Google's privacy policy governs their data practices.
• Google Maps: For location and directions features on our Site.
• Email Service Providers: To deliver messages submitted through our contact form.

These third parties have their own privacy policies and we encourage you to review them.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for a reasonable period to allow us to follow up on your inquiry.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Your Rights (New York Residents)

As a New York resident, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us at [email protected].

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: